01Who we are
Club Orca is a growth club for UK car businesses, run by Club Orca Ltd, a company registered in England and Wales (company number 17537338). This policy explains how we collect and use personal information when you use this website, book a call with us or become a member. For the information described here, we are the data controller.
02What we collect
Information you give us. When you book a call, send an enquiry or join, we collect details such as your name, business name, phone number, email address, trade, the town you work in and your website address, along with anything you choose to tell us.
Information about your business that’s already public. To prepare your visibility scan and website mockup, we look at publicly available information about your business, such as your website, your Google Business Profile, your reviews and how your business appears in search and AI results.
Information collected automatically. When you use this website, we may collect technical information such as your device, browser and the pages you visit. See our cookie policy for more.
03How we use it
- To arrange and hold your call, and send you confirmations and reminders by text and email.
- To prepare your visibility scan and website mockup.
- To reply to your enquiries.
- To provide our services to you if you become a member.
- To keep this website working and improve it.
- To meet our legal and accounting obligations.
04Our lawful bases
We only use your information where the law allows us to. Depending on what we are doing, that is because it is needed to take steps you have asked for before entering a contract or to provide our services to you (contract), because we have a legitimate interest in running and growing our business in a way that doesn’t override your rights (legitimate interests), because you have given your consent (consent), or because the law requires it (legal obligation).
05Marketing
We will only send you marketing messages where the law allows, and you can opt out at any time by replying STOP to a text or using the unsubscribe link in an email.
07International transfers
Some of our providers are based outside the UK. Where your information is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
08How long we keep it
We keep your information only for as long as we need it for the purposes above. If you become a member, we keep your information for the length of your membership and for as long afterwards as we need to for legal, tax and accounting reasons.
09Your rights
Under UK data protection law, you have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred, and to withdraw your consent at any time where we rely on it.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.
10Keeping it safe
We use appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access.
11Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.